What to include
- what you were doing, and what happened instead;
- your phone model and Android version;
- the app's version — it's at the bottom of Profile (“TakaFlow 1.0.0 · Your money, in motion.”);
- a screenshot, if there is a message on screen.
Please don't send passwords, sign-in codes, or full account or card numbers. We'll never ask for them.
Common questions
I can't install the app
Follow the install steps. If Google Play Protect shows a warning or blocks the install, see what Play Protect may show. If it is blocked, please email us your phone model and a screenshot.
My sign-in code didn't arrive
- Wait a minute, then check your spam or promotions folder.
- Codes come from no-reply@saidulbadhon.com.
- A code works for 10 minutes. If it has expired, ask the app for a new one.
- Still nothing? You can also sign in with Google, or email us.
Some bank or wallet SMS aren't imported
- Check that SMS access is still allowed: Profile → Privacy & data use → Data sources → Bank & wallet SMS.
- TakaFlow reads messages from the senders it knows. If your bank sends under a different name, add it on that screen under Extra senders.
- When you connect, TakaFlow reads the last 30 days. Older messages aren't imported, but you can add those transactions by hand or from a CSV file.
- Still missing? Email us the sender's name (not the message).
I can't connect Gmail, or it asks me to reconnect every week
Gmail receipts are in a testing stage with Google. While they are, only Google accounts we've added can connect, and Google ends the access after 7 days — the app then asks you to reconnect, and nothing already imported is lost. To be added, email us the Google address you want to connect.
Ask TakaFlow says I've reached today's limit
AI questions have a daily limit. Quick questions still work, and you can ask the AI again tomorrow.
How do I update the app?
When a new version is out, Profile shows Update available. Download it from the download page and install it over the app you have — see how updates work.
I got a new phone
Install TakaFlow on the new phone and sign in: your data is in your account, not on the phone. If bank and wallet SMS stop being imported, email us.
How do I get a copy of my data, or delete it?
Profile → Export my data gives you one file with everything. To delete your account, see Delete your account. What we keep and why is in the privacy policy.
I found a security problem
Thank you. Please email saidulbadhon@gmail.com with “Security” in the subject and the steps to reproduce it, and give us a chance to fix it before telling others.